If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at firstname.lastname@example.org. Please allow up to 24-48 hours for a response, operation hours are Monday-Friday 9am-5pm.
Emails sent after operation hours will be answered the next business day
Items are made to order, please allow 7-11 business days from order date for the item to be shipped.
Applicable sales tax 4% will be added to all purchases shipping to New York.
RETURN & EXCHANGE
PLEASE MAKE NOTE AND READ IN THE PRODUCT DESCRIPTION, ITEMS ARE MADE TO ORDER And THESE WILL BE FINAL SALE. The items are being made based on you order, and may not be returned for a refund, store credit or exchanged. Only items that arrive damaged are eligible for a refund or exchange.
Please email email@example.com if you have any questions or concerns.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.